Terms of Service

01Your rights under the Australian Consumer Law

Your rights as a consumer come first. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (ACL) or under any other law that cannot lawfully be excluded.

Our goods come with consumer guarantees that cannot be excluded under the ACL. Among other things, this means the products we sell must be of acceptable quality, match their description, match any sample or photograph we show you, and be fit for any purpose we tell you they are fit for. The cards and sealed products we sell are genuine, and we do not sell counterfeits.

Product descriptions and any item-specific photographs form part of what you are entitled to receive. Raw single listings use official catalogue artwork to identify the card rather than a photograph of the individual copy; the listed raw-card condition describes that individual copy. Where any other part of these Terms appears to limit your rights, it is read subject to this section and to the ACL.

02Acceptance and changes to these Terms

These Terms apply to your use of the Site and to any order you place with us. The Terms that apply to your order are those in effect when you place that order.

We may update these Terms from time to time, for example to reflect changes to our products, payment or delivery arrangements, or the law. Changes apply only from the date they are published and do not affect orders we have already accepted. Where a change is material, we will take reasonable steps to make it visible on the Site. The current version is always the one published at https://pokestore.com.au, and the "last updated" date above tells you when it took effect.

Nothing in this section reduces your rights under the ACL. If you do not agree with a change, please stop using the Site.

03Who we are

PokeStore is an independent, fan-run online store based in Australia. We sell genuine Pokémon Trading Card Game cards and sealed products. We use these names only to describe the genuine products we sell.

We are not affiliated with, endorsed by, sponsored by, or in any way officially associated with Nintendo, The Pokémon Company, Creatures Inc., GAME FREAK Inc., or Wizards of the Coast.

"Pokémon", "Pokémon Trading Card Game", and all related names, characters, logos and marks are trade marks of their respective owners and remain their property. We are also not affiliated with, authorised by, or an agent of the grading companies PSA, BGS (Beckett) or CGC; their names and logos are trade marks of their respective owners, used only to identify which company graded a given item. A short-form version of this disclaimer also appears in the Site footer.

04Eligibility, accounts and accessing the Site

To buy from us or use the Site, you must be able to form a legally binding contract under Australian law.

• If you are under 18, you may use the Site and place orders only with the consent and supervision of a parent or guardian, who agrees to these Terms on your behalf. Nothing in this section affects any rights a consumer, including a minor, has under the ACL.
• By placing an order, you confirm that the payment method you use belongs to you, or that you have permission to use it.

▸Signing in with Google

• We offer sign-in through Google (Google OAuth). When you sign in, Google confirms your identity to us. We never see or store your Google password.
• You are responsible for keeping your Google account secure and for activity under your sign-in. If you think someone has used your account without permission, please contact us at alvinhe9@gmail.com.
• Please keep your account details, such as your delivery address and contact email, accurate and up to date so we can process and deliver your order correctly.

▸Guest checkout and order lookup

• You do not need an account to buy from us. You can check out as a guest using your email address.
• You can look up a guest order using your order number (shown in your confirmation email) together with the email address you provided at checkout. Please use an email address you control and check it regularly, as we send order confirmations, dispatch updates and other order-related messages there.

05Acceptable use

We want the Site to stay safe and available for everyone. When you use the Site, you agree not to:

• use the Site for any unlawful, fraudulent or misleading purpose, or place an order you do not intend to pay for;
• use someone else's payment details, or attempt any payment fraud or chargeback abuse;
• use bots or other automated tools to scrape the Site, harvest listings or pricing, or to buy or reserve stock (including using checkout bots to grab single-item stock unfairly);
• interfere with, disrupt, overload or attempt to gain unauthorised access to the Site, our systems, or other users' accounts or data;
• introduce viruses, malware or other harmful code; or
• copy, reproduce, scrape or reuse our product photographs, descriptions, text or other content, or our trade marks (the PokeStore name and logo), without our permission, except as allowed by law.

We may cancel or refuse an order, restrict access, or suspend or close an account where we reasonably believe these Terms have been breached or that conduct is fraudulent or harmful to the Site or other customers. We will act on reasonable grounds, and where we cancel an order after payment we will refund in full any amount paid for goods not yet dispatched. Nothing in this section limits your rights under the ACL.

06Our products and listings

We sell genuine Pokémon Trading Card Game (TCG) cards and sealed products. We do not sell counterfeit, replica or reproduction items. The products we offer fall into three categories:

• Sealed product: factory-sealed Pokémon TCG items such as booster boxes, elite trainer boxes and booster packs.
• Raw single cards (ungraded): individual cards that have not been professionally graded. We inspect each copy and list it under our published raw-card condition standard.
• Graded slabs: single cards graded and encapsulated by an independent third-party grading company, namely PSA, BGS (Beckett) or CGC.

▸How we describe items

We inspect each item before listing it. Graded slabs and sealed products may include item-specific photographs. Raw single listings use official catalogue artwork, so that artwork identifies the card but does not show the individual copy you will receive.

• For raw single cards, we assess condition in good faith under the measurable standard published in our FAQ, based on TCGplayer's March 2025 Card Conditioning Standards. This is not a formal or certified grade and does not predict a future professional grade. You may contact us for photographs of the individual copy before ordering.
• For graded slabs, the grade reflects the assessment and label assigned by the third-party grader (PSA, BGS or CGC), not by PokeStore. We pass on the grade as it appears on the slab and do not control how a grader assesses a card.
• For sealed product, we do not open the item, so we describe it by reference to the manufacturer's packaging. This does not limit your rights under the ACL: the sealed product must still be genuine, unopened, and match the set and description shown in the listing.

▸Accuracy and availability

• Images, colours and sizes shown on the Site are indicative only. Screen and display settings can affect how colours and details appear, so there may be minor differences between what you see on screen and the physical item.
• Most listings are for a single item, so once an item sells it is gone and the listing may become unavailable. Listing an item is not a guarantee that it is, or will remain, in stock.
• Despite our care, a listing may occasionally contain an error (for example, in a description, image, price or availability). We may correct any such error and update or remove the affected listing at any time, including after an order has been placed.

07Prices, GST and pricing errors

• All prices are in Australian dollars (AUD). Where GST applies, prices shown include GST unless stated otherwise. If you need a tax invoice, please contact us at alvinhe9@gmail.com.
• A shipping fee is charged in addition to the item price. There is no free-shipping threshold; the applicable fee is shown at checkout before you pay.
• We may change our prices at any time. Price changes do not affect orders we have already accepted.

▸Pricing errors

Prices are entered manually, so a listing may occasionally show an incorrect price due to human or technical error. If an item has been listed at a price that is obviously incorrect (for example, materially lower than the prevailing market price, such that a reasonable person would recognise it as an error), we are not obliged to supply it at that price, even if your order has been acknowledged.

Where a pricing error affects your order, we will always contact you before dispatch and give you the choice of proceeding at the correct price or cancelling for a full refund. If we cannot reach you, or if you choose to cancel, we will cancel the affected order and refund in full any amount you have already paid for that item.

08Orders, payment and when a contract is formed

▸Payment

• Payment is taken securely through Stripe, our third-party payment provider, at checkout. You can pay using the methods shown at checkout, which currently include Visa, Mastercard, American Express, Apple Pay and Google Pay.
• Your card details are entered directly with Stripe and handled under Stripe's security standards. PokeStore never sees or stores your full card number.
• When you place an order, you authorise us (via Stripe) to charge your chosen payment method for the total order amount, including the shipping fee. We dispatch items only after payment has cleared.

▸When a contract is formed

• When you complete checkout, we send you an order confirmation by email. This email confirms we have received your order and payment details. It does not mean we have accepted your order.
• A binding contract is formed only when we dispatch the item to you, and only for the items actually dispatched. Payment clearing does not by itself mean we have accepted your order. If your order includes more than one item, the contract forms separately as each item is dispatched.
• Up until dispatch, we may refuse, limit or cancel an order, or part of it, on reasonable grounds, for example because the item is unavailable or already sold, a pricing or listing error, a failure to verify your payment or details, suspected fraud or unauthorised use of a payment method, or a breach of these Terms. You may also cancel your order at any time before we dispatch it.
• If we cancel all or part of an order after payment has been taken, we will refund the amount paid for the cancelled items to your original payment method.

Nothing in this section limits your rights under the ACL, including the consumer guarantees, which apply to the products we supply and operate in addition to the processes described above.

09Shipping, delivery, risk and title

▸Shipping and dispatch

• We currently ship within Australia only. We do not offer international delivery.
• A shipping fee applies to every order; there is no free-shipping threshold. The applicable fee is shown at checkout before you pay.
• Orders are sent with tracked and insured delivery, and we provide tracking details once your order has been dispatched.
• We aim to process and dispatch orders within a reasonable handling time after payment clears. Handling times can vary, particularly around peak periods and public holidays.

▸Delivery estimates

Any delivery timeframe we quote is an estimate only and is not guaranteed. Estimates do not include our handling and processing time, and once a parcel is with the carrier, delivery times are outside our control and can be affected by carrier delays, weather and other factors.

▸Correct address and undeliverable parcels

You are responsible for giving us a complete and correct delivery address at checkout. If a parcel is returned to us as undeliverable (for example, due to an incorrect address, or because it was unclaimed), we will contact you to arrange re-delivery, and you may be asked to pay an additional shipping fee to have it re-sent.

▸Risk and title

Risk in the goods passes to you on delivery to you or to a person you have nominated or authorised to receive them. For goods lost before delivery or damaged in transit, we remain responsible consistent with the ACL and our tracked and insured service. Title (ownership) passes to you once we have received payment in full; until then the goods remain our property.

Nothing in this section limits any rights or remedies you have under the ACL. Where goods are damaged or lost in transit, please contact us at alvinhe9@gmail.com and we will work with you to resolve it.

10Returns and refunds

Nothing in this section excludes, restricts or modifies any right or remedy you have under the ACL.

▸Consumer guarantees and your remedies

If a product fails to meet a consumer guarantee, you are entitled to a remedy. The remedy depends on whether the failure is major or minor.

• Major failure: where a failure is major, you (not us) choose the remedy. You may keep the item and recover compensation for the drop in value, or reject the item and choose between a refund or an identical or closely equivalent replacement. You may also recover compensation for any other reasonably foreseeable loss or damage caused by the failure. A failure is generally major where the item is significantly different from its description, is unsafe, or would not have been bought by a reasonable consumer aware of the problem (for example, a "sealed" booster box that has clearly been opened, or a graded slab that does not match the grade and grader stated in the listing).
• Minor failure (a problem that does not amount to a major failure): we may choose to repair the goods, or to offer a replacement or refund, and we will remedy the failure within a reasonable time. If we refuse to do so, fail to do so within a reasonable time, or cannot do so, you may have the failure remedied elsewhere and recover the reasonable costs from us, or reject the goods and choose a refund or replacement.

▸Faulty, damaged in transit, or not as described

If your item arrives faulty, is damaged in transit, or does not match the listing, please contact us at alvinhe9@gmail.com with your order number and clear photos of the problem. For transit damage, please get in touch as soon as you can, ideally within a few days of delivery, so we can act while the carrier's claim window is open.

It helps us and the carrier to resolve transit-damage claims quickly if you keep the item and its packaging as they arrived (including photos of the outer packaging) and contact us before returning anything, but this is not a condition of your rights under the ACL. Your consumer guarantee rights are not lost if packaging has been discarded.

If your claim is under a consumer guarantee, we will pay for or arrange the return of the item, including where it is too large or difficult to return. You do not need to wait for us to assess the claim before we cover reasonable return costs, and we recommend a tracked and insured service. Where we send a replacement, we cover the cost of getting it to you.

▸Change of mind (a goodwill policy, separate from your ACL rights)

The ACL does not require us to give a refund or exchange simply because you have changed your mind. As a courtesy, we may at our discretion accept a change-of-mind return. This is a goodwill policy only and does not affect your rights under the ACL. If we agree to a change-of-mind return, the following conditions apply:

• You must contact us at alvinhe9@gmail.com within 14 days of receiving your order and get our approval before sending anything back.
• The item must be unused and in the same condition you received it, with all original packaging and protection: graded slabs in the same sealed grader case (PSA, BGS or CGC), unopened and undamaged; sealed product with all factory seals and shrink-wrap intact; and raw single cards in their original protection (sleeve, toploader or similar).
• You pay the return postage for change-of-mind returns and are responsible for the item until it reaches us, so please pack it carefully. We recommend a tracked and insured service.
• Once we receive the item and confirm it meets these conditions, we will refund the purchase price. We may decline the return, or reduce the refund, if the item comes back opened, damaged, or not in its original condition.

We do not charge a restocking fee for approved change-of-mind returns, and original shipping fees are not refunded on a change-of-mind return.

▸How and when we refund

• Refunds are made in Australian dollars (AUD) and processed through Stripe. They normally return to the original payment method used for the order. Where that is not possible (for example, the card has expired), we will arrange an alternative refund method with you. This does not limit any remedy you are entitled to under the ACL.
• We process approved refunds promptly, generally within 5 business days of approving your claim or receiving an approved return. The time for funds to appear then depends on your bank or card provider, which is outside our control.
• If you checked out as a guest, we refund to the payment method used on that order. You can check your order using our order-lookup tool with your order number and email.

11Authenticity and grading

We sell only genuine Pokémon TCG product. Every item is sourced and inspected by us in good faith, and we do not knowingly sell counterfeits, reproductions or "proxy" cards. Most listings are for a single item, so once it sells it may become unavailable.

▸Graded slabs (PSA, BGS/Beckett, CGC)

• The grade is the professional opinion of the grading company at the time it assessed the card. It is not a guarantee by PokeStore, and we do not control, influence or warrant the grade. The authenticity of the card inside a slab is assessed by the third-party grader, which we do not independently re-verify.
• Grading standards, grade labels, serial numbers and population ("pop") data belong to and are determined by the relevant grading company. Population figures change over time and are outside our control.
• We pass on the grade exactly as assigned by the grader. If you have a concern about how a card has been graded, that is a matter for the grading company under its own terms.

▸Raw (ungraded) single cards

For raw single cards, we assess the individual copy in good faith under the measurable condition standard published in our FAQ. The listing image is official catalogue artwork rather than a photograph of that copy. You may ask us for individual photographs before ordering. A raw condition is not a third-party grade and does not predict what PSA, BGS, CGC, SGC, ACE or another professional grader may assign later.

Nothing in this section limits your rights under the ACL, including the consumer guarantee that goods match their description. If an item is not genuine or does not match how we described it, those rights still apply.

12No investment advice

PokeStore sells collectibles for collecting and personal enjoyment. We do not sell them as investments, and nothing on the Site is financial, investment or tax advice.

• The value of cards and sealed products can rise or fall, and depends on factors outside our control.
• Past prices, including any prices we have charged before, recent sale prices, or market data you may have seen elsewhere, do not predict future value.
• Any price information we show reflects what we are charging at the time. It is not a valuation, an appraisal or a promise of resale value.

You should make your own decisions and, if you need it, seek your own independent advice before buying for any purpose other than collecting or personal use.

13Intellectual property

This section applies only to PokeStore's own original content, such as our product photographs, written descriptions, page layouts, graphics, and the PokeStore name and logo. That content is owned by PokeStore or used by us with permission, and is protected by copyright and other intellectual property laws.

It does not apply to, and we claim no ownership of, the Pokémon trading cards themselves or any names, characters, artwork, logos or marks owned by The Pokémon Company, Nintendo, Creatures Inc., GAME FREAK Inc., the grading companies, or any other third party, which remain the property of their respective owners (see Trade marks and third parties).

You may browse the Site and use it to make a purchase. You may not copy, reproduce, republish, scrape or use our content (including our product photographs and descriptions) or our trade marks (the PokeStore name and logo) for commercial purposes without our prior written permission.

▸Your content

If you submit content to us, for example a product review, comment, question or photo, you keep ownership of it but grant PokeStore a non-exclusive, royalty-free, worldwide licence to use, store, reproduce and display that content in connection with operating and promoting our store. You agree that any content you submit is your own, is accurate, does not depict counterfeit goods, and does not infringe anyone else's rights or any law. We may remove or decline to use any submitted content at our discretion.

14Trade marks and third parties

▸Non-affiliation and trade mark disclaimer

PokeStore is an independent, fan-run online store. We are not affiliated with, endorsed by, sponsored by, or in any way officially associated with Nintendo, The Pokémon Company, Creatures Inc., GAME FREAK Inc., or Wizards of the Coast.

"Pokémon", "Pokémon Trading Card Game", and all related names, characters, logos and marks are trade marks of their respective owners. We use these names only to describe the genuine products we sell, and all such trade marks remain the property of their owners. We use word marks descriptively and do not use the Pokémon logo or trade dress as our own branding or in any way suggesting official status.

The grading company names and logos (PSA, BGS/Beckett, CGC) are trade marks of their respective owners and are used only to identify who graded a particular item. We are not affiliated with, authorised by, or an agent of those companies.

▸Third-party services and links

We rely on trusted third parties to run our store, and your use of those services is governed by their own terms and privacy policies, not ours. These include Stripe (secure payment processing), the grading companies PSA, BGS/Beckett and CGC (grading of slabbed cards), shipping carriers (delivering your order), and Google (sign-in via Google OAuth).

The Site may also contain links to third-party websites, provided for convenience only. We are not responsible for the content, products or practices of any third-party site or service, and we encourage you to read their terms and privacy policies before using them.

15Liability

Nothing in these Terms excludes, restricts or modifies the consumer guarantees under the ACL or any other right or remedy that cannot lawfully be excluded. Those guarantees, including that goods are of acceptable quality, match their description, and are fit for purpose, apply to what we sell and cannot be excluded.

Our goods are of a kind ordinarily acquired for personal, domestic or household use, so where a consumer guarantee applies we do not limit the remedies available to you under the ACL. For any goods not of that kind, and only where it is fair and reasonable for us to do so, our liability for failing to comply with a consumer guarantee (other than the guarantees of title, undisturbed possession and undisclosed securities, which we do not limit) is limited, at our option, to replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of any of these.

To the extent permitted by law, and subject always to the consumer guarantees above:

• our total liability to you arising out of or in connection with these Terms, any order, or any product we supply is otherwise limited to re-supplying the affected item or refunding the price you paid for it;
• we are not liable for any indirect, special or consequential loss, or for loss of profits, opportunity or data, or loss arising from your inability to use the Site, except that nothing in this clause excludes or limits your right under the ACL to compensation for reasonably foreseeable loss or damage resulting from a failure to meet a consumer guarantee; and
• we are not liable for loss or damage caused by matters outside our reasonable control (see Force majeure below), including third-party services such as Stripe, our delivery carriers, or Google sign-in.

Delivery estimates are estimates only and are not guarantees. Our shipping is tracked and insured, and any liability for loss or damage in transit is dealt with in accordance with our shipping and returns terms and your rights under the ACL.

16Indemnity

You agree to indemnify PokeStore against loss, damage, cost or expense (including reasonable legal costs) that we actually and reasonably incur as a direct result of your fraud, unlawful conduct, or material breach of these Terms.

This indemnity does not apply to the extent the loss was caused by our own negligence or breach, is limited to losses not caused by us, and nothing in this clause requires you to indemnify us for any liability we cannot lawfully shift to you or operates to limit your rights under the ACL.

17Privacy

We collect and handle your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth), including the Australian Privacy Principles.

To process your order we collect information such as your name, contact details and delivery address. When you sign in with Google, we receive basic account details from Google to identify you. If you use guest checkout, we use your email address to confirm your order and to let you look it up later. Your card payments are processed securely by Stripe, and we never see or store your full card number.

For full details of what we collect, how we use it, and how you can access or correct it, please see our Privacy Policy.

18Force majeure

We are not liable for any delay or failure to perform our obligations where it is caused by something beyond our reasonable control. This includes natural disasters and extreme weather, fire, flood, epidemics or pandemics, acts of government, industrial action, and failures of telecommunications, payment, courier, postal or third-party systems we rely on (such as Stripe, our hosting provider, or Google sign-in).

If such an event occurs, we will take reasonable steps to limit the impact on you. Where an item you have ordered cannot be supplied because of such an event, we will contact you to arrange a refund or another resolution. Nothing in this clause limits your rights under the ACL.

19Governing law and general terms

▸Governing law and jurisdiction

These Terms are governed by the laws of New South Wales, Australia. You and PokeStore submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts that hear appeals from them. If you are an Australian consumer, this does not affect any right you have to bring proceedings in another jurisdiction available to you under the law.

▸Severability

If any part of these Terms is found to be invalid or unenforceable, that part is removed or read down to the minimum extent necessary, and the rest continues to apply.

▸Entire agreement

These Terms, together with our Privacy Policy, make up the entire agreement between you and PokeStore about your use of the Site and any order, and replace any earlier understandings.

▸No waiver

If we do not enforce a right under these Terms, or delay in doing so, that is not a waiver of that right. Any waiver must be given by us in writing.

▸Assignment

You may not transfer your rights or obligations under these Terms without our written consent. We may assign or transfer our rights and obligations, for example if our business is sold or restructured, provided this does not reduce your rights under the ACL.

▸Contact us

If you have any questions about these Terms, or need to get in touch about an order, you can contact us at alvinhe9@gmail.com.